The Namibia Financial Institutions Supervisory Authority received 283 complaints from consumers of financial service providers in the fourth quarter of 2020, an increase of 8.4% from the third quarter of 2020 and an increase of 6.8% on an annual basis. While the Namibia press agency reports that about 69.3 per cent of the complaints received during the quarter were resolved, the authority’s fourth quarterly report further reveals that 98.6% of the complaints originated from only four industries, namely micro-lending and credit agreements, long-term insurance, short-term insurance and retirement funds.